Frequently Asked Questions
Everything you need to know about your Mary Wyatt order.
When will my order be shipped?
We aim to process and dispatch all orders within 1-3 business days. During peak periods or sale events, please allow up to 5 business days for your tracking information to be updated.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be returned in their original condition, unworn, and with all tags attached to be eligible for a refund or store credit.
How do I know which size to choose?
Each product page includes a specific size guide and fit notes. As our garments are designed with a tailored aesthetic, we recommend measuring yourself against our chart or contacting our support team for personalized advice.
Are your products ethically manufactured?
Sustainability and ethics are core to our brand. We work closely with small-scale factories in the UK and overseas that ensure fair wages and safe working conditions for all garment workers.
Can I cancel or amend my order?
As we strive to process orders quickly, we can only make changes if the order has not yet been packed. Please email our support team immediately with your order number to request any modifications.